Privacy Policy

Last Updated: 9th February 2024

Thank you for visiting AE Clinical Psychology. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Information We Collect

  • Personal Information: We may collect personally identifiable information, such as your name, email address, and phone number, only when voluntarily submitted by you or a referring health provider.

  • Sensitive Information: We may collect this information when voluntarily submitted by you or a referring health care provider. This can include but is not limited to ethnicity, gender, sexuality, and health. 

    • All information will be used by us only:

    • For the primary purpose for which it was obtained

    • For a secondary purpose that is directly related to the primary purpose

    • With your consent; or where required or authorised by law.

  • Non-Personal Information: We may automatically collect non-personal information, such as your browser type, operating system, and IP address, to enhance your experience on our website.

Purposes of collection, use and disclosure

We collect, use and disclose personal information for the purpose of conducting our operations and providing our services to you and communicating with health providers with your consent.

We collect non identifiable information to improve your experience on the website.

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and

  • Where required or authorised by law.

How We Protect Your Information

We implement security measures to maintain the safety of your personal information when you enter, or submit your personal information.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. Your health records will be retained for a minimum of 7 years.

AE Clinical Psychology uses a secure practice software and messaging management system that is ISO 27001 certified (an international standard for information security management systems)  and Secure Socket Layer (SSL) technology on web inquiries.

We browsing information that is non-personally identifiable from the website. This information is collected for the sole purpose of measuring visits to the site and making improvements to the content. 

Cookies

We may use cookies to enhance your experience on our site. You can choose to disable cookies through your browser settings.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties, such as a referring general practitioner. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

AE Clinical Psychology will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

AE Clinical Psychology
The Dymocks Building
Level 7, Suite 2
428 George St, Sydney NSW 2000

E: anna@aeclinicalpsychology.com.au
M: +61 461 355 297

Your Consent

By using our website, you consent to our privacy policy.

Changes to Our Privacy Policy

Any changes to our privacy policy will be posted on this page.

If you have any questions or concerns about our privacy policy, please contact us at anna@aeclinicalpsychology.com.au